Bell Canada: I've never been more taken advantage of, ripped...
A Bell Canada customer review by GetHuman user ~marfar from November 8th, 2017
Background on ~marfar's case
GetHuman: ~marfar - can you tell our other Bell Canada customers when your case took place?
~marfar: Yes. It was late at night, on November 5th.
GetHuman: Did you reach out to Bell Canada, and if so, how?
GetHuman: And which of these common Bell Canada customer issues best describes the reason you wanted to talk to them?
(Shows ~marfar a list of common Bell Canada problems)
~marfar: "Overcharge/Strange charge" was why I was trying to call.
~marfar's review of Bell Canada customer service
GetHuman: So how would you sum up your experience for GetHuman's Bell Canada customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~marfar: I've never been more taken advantage of, ripped off or held hostage by any company than Bell. They will never see my business again!**Ordered a bell business internet line-- agreed to a contract that required me to commit to ** months of service otherwise face an 'early cancellation penalty' --fine.**After *.* years of no issues and on-time payments, I no longer required the service and phoned to cancel. I was informed that I am only able to cancel within ** days of the anniversary of the contract, regardless that I have already fulfilled the ** month commitment. In fact, that commitment is automatically renewed, unless I cancel within that ** day window every year.**I swallowed that pill and waited * more months* continuing to pay for internet that I didn't require just to avoid paying the exorbitant penalty. Finally the anniversary date arrived and I phoned on Jan * to cancel --closed! Waited until the next day (business day for all businesses) --Bell Business Services are still
GetHuman: Let's quantify your experience contacting Bell Canada. On a scale of 1 to 5, how easy is it go get help on a Bell Canada problem?
~marfar: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~marfar: I'd give them a one out of five on communication.
GetHuman: And what about Bell Canada's ability to quickly and effectively address your problem?
~marfar: For that I would say three out of five.
GetHuman: And finally- any advice for other Bell Canada customers?
~marfar: Call them early in the day or late. Don't forget any personal or account information you might need for Bell Canada to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~marfar taken from his Bell Canada customer service problem that occurred on November 5th, 2017.