BellSouth FastAccess DSL: Technician followed script to diagnose our hous...
A BellSouth FastAccess DSL customer review by GetHuman user ~Brookwood from November 17th, 2017
Background on ~Brookwood's case
GetHuman: ~Brookwood - can you tell our other BellSouth FastAccess DSL customers when your case took place?
~Brookwood: Yeah. It was late at night, on November 11th.
GetHuman: Did you reach out to BellSouth FastAccess DSL, and if so, how?
GetHuman: And which of these common BellSouth FastAccess DSL customer issues best describes the reason you wanted to talk to them?
(Shows ~Brookwood a list of common BellSouth FastAccess DSL problems)
~Brookwood: "Cancel service" was why I was trying to call.
~Brookwood's review of BellSouth FastAccess DSL customer service
GetHuman: So how would you sum up your experience for GetHuman's BellSouth FastAccess DSL customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Brookwood: Technician followed script to diagnose our house when entire street was down. I explained that * of my neighbors have same issue but the script must be followed.
GetHuman: Let's quantify your experience contacting BellSouth FastAccess DSL. On a scale of 1 to 5, how easy is it go get help on a BellSouth FastAccess DSL problem?
~Brookwood: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Brookwood: I'd give them a one out of five on communication.
GetHuman: And what about BellSouth FastAccess DSL's ability to quickly and effectively address your problem?
~Brookwood: For that I would say two out of five.
GetHuman: And finally- any advice for other BellSouth FastAccess DSL customers?
~Brookwood: Call them early in the day or late. Don't forget any personal or account information you might need for BellSouth FastAccess DSL to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Brookwood taken from his BellSouth FastAccess DSL customer service problem that occurred on November 11th, 2017.