BellSouth FastAccess DSL: The rep spoke a bit fast. I was calling to can...
A BellSouth FastAccess DSL customer review by GetHuman user ~Former Customer from November 17th, 2017
Background on ~Former Customer's case
GetHuman: ~Former Customer - can you tell our other BellSouth FastAccess DSL customers when your case took place?
~Former Customer: Sure. It was late at night, on November 10th.
GetHuman: Did you reach out to BellSouth FastAccess DSL, and if so, how?
GetHuman: And which of these common BellSouth FastAccess DSL customer issues best describes the reason you wanted to talk to them?
(Shows ~Former Customer a list of common BellSouth FastAccess DSL problems)
~Former Customer: "Update account information" was why I was trying to call.
~Former Customer's review of BellSouth FastAccess DSL customer service
GetHuman: So how would you sum up your experience for GetHuman's BellSouth FastAccess DSL customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Former Customer: The rep spoke a bit fast. I was calling to cancel service since I've moved and went with another service provider. This was the fastest I have ever connected and spoke with a representative at AT&T. Thanks for the phone number.
GetHuman: Let's quantify your experience contacting BellSouth FastAccess DSL. On a scale of 1 to 5, how easy is it go get help on a BellSouth FastAccess DSL problem?
~Former Customer: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Former Customer: I'd give them a three out of five on communication.
GetHuman: And what about BellSouth FastAccess DSL's ability to quickly and effectively address your problem?
~Former Customer: For that I would say four out of five.
GetHuman: And finally- any advice for other BellSouth FastAccess DSL customers?
~Former Customer: Call them early in the day or late. Don't forget any personal or account information you might need for BellSouth FastAccess DSL to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Former Customer taken from his BellSouth FastAccess DSL customer service problem that occurred on November 10th, 2017.