BellSouth FastAccess DSL: Why are we continuously charged for DSL when mo...
A BellSouth FastAccess DSL customer review by GetHuman user GetHuman-406992 from November 17th, 2017
Background on GetHuman-406992's case
GetHuman: GetHuman-406992 - can you tell our other BellSouth FastAccess DSL customers when your case took place?
GetHuman-406992: Yeah. It was afternoon, on November 16th.
GetHuman: Did you reach out to BellSouth FastAccess DSL, and if so, how?
GetHuman: And which of these common BellSouth FastAccess DSL customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-406992 a list of common BellSouth FastAccess DSL problems)
GetHuman-406992: "Complaint" was why I was trying to call.
GetHuman-406992's review of BellSouth FastAccess DSL customer service
GetHuman: So how would you sum up your experience for GetHuman's BellSouth FastAccess DSL customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-406992: Why are we continuously charged for DSL when most of time we have below dial up speed? Hate this company major big time!
GetHuman: Let's quantify your experience contacting BellSouth FastAccess DSL. On a scale of 1 to 5, how easy is it go get help on a BellSouth FastAccess DSL problem?
GetHuman-406992: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-406992: I'd give them a one out of five on communication.
GetHuman: And what about BellSouth FastAccess DSL's ability to quickly and effectively address your problem?
GetHuman-406992: For that I would say one out of five.
GetHuman: And finally- any advice for other BellSouth FastAccess DSL customers?
GetHuman-406992: Call them early in the day or late. Don't forget any personal or account information you might need for BellSouth FastAccess DSL to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-406992 taken from his BellSouth FastAccess DSL customer service problem that occurred on November 16th, 2017.