Best Buy (Canada): I had the bad luck to became client of Best Buy...

A Best Buy (Canada) customer review by GetHuman user ~Unsatisfied client from November 14th, 2017

Background on ~Unsatisfied client's case

GetHuman: ~Unsatisfied client - can you tell our other Best Buy (Canada) customers when your case took place?
~Unsatisfied client: Yeah. It was morning, on November 13th.
GetHuman: Did you reach out to Best Buy (Canada), and if so, how?
~Unsatisfied client: I used the 866-237-8289 number I found for on the GetHuman Best Buy (Canada) customer phone number page I was on: Best Buy (Canada) Customer Service Phone Number
GetHuman: And which of these common Best Buy (Canada) customer issues best describes the reason you wanted to talk to them?
(Shows ~Unsatisfied client a list of common Best Buy (Canada) problems)
~Unsatisfied client: "Complaint" was why I was trying to call.

~Unsatisfied client's review of Best Buy (Canada) customer service

GetHuman: So how would you sum up your experience for GetHuman's Best Buy (Canada) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Unsatisfied client: I had the bad luck to became client of Best Buy Canada when I bought * iphones from them and contracted the maintenance service. They didn't tell me there is no way out of this contract even if your phone is installed or upgraded to a newer one by the operator. Please don't buy any cell phone here and don't even think in buy the maintenance service. Do yourself a favor: stay away from them.
GetHuman: Let's quantify your experience contacting Best Buy (Canada). On a scale of 1 to 5, how easy is it go get help on a Best Buy (Canada) problem?
~Unsatisfied client: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Unsatisfied client: I'd give them a three out of five on communication.
GetHuman: And what about Best Buy (Canada)'s ability to quickly and effectively address your problem?
~Unsatisfied client: For that I would say two out of five.
GetHuman: And finally- any advice for other Best Buy (Canada) customers?
~Unsatisfied client: Call them early in the day or late. Don't forget any personal or account information you might need for Best Buy (Canada) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Unsatisfied client taken from his Best Buy (Canada) customer service problem that occurred on November 13th, 2017.

Best Buy (Canada)

1.73 of 5 stars | 2 reviews

~Unsatisfied client's Best Buy (Canada) Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

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