Best Buy (Canada): This has got to be the biggest joke out there i...

A Best Buy (Canada) customer review by GetHuman user ~IH8_BB from November 17th, 2017

Background on ~IH8_BB's case

GetHuman: ~IH8_BB - can you tell our other Best Buy (Canada) customers when your case took place?
~IH8_BB: Yes I can. It was evening, on November 8th.
GetHuman: Did you reach out to Best Buy (Canada), and if so, how?
~IH8_BB: I used the 866-237-8289 number I found for on the GetHuman Best Buy (Canada) customer phone number page I was on: Best Buy (Canada) Customer Service Phone Number
GetHuman: And which of these common Best Buy (Canada) customer issues best describes the reason you wanted to talk to them?
(Shows ~IH8_BB a list of common Best Buy (Canada) problems)
~IH8_BB: "Change order" was why I was trying to call.

~IH8_BB's review of Best Buy (Canada) customer service

GetHuman: So how would you sum up your experience for GetHuman's Best Buy (Canada) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~IH8_BB: This has got to be the biggest joke out there in terms of customer service. I reserved a TV instore at BestBuy and received no confirmation email that the product was ready for pick-up. Dont even bother to call the store beacuse nobody is there to pick up the phone. Then i called BestBuy customer service Canada and they had zero information for me and then tried the store themselves and came back with Futureshop on the line!! Serious? FS doesnt carry the product i was looking for or i would have called them. I am now on hold for about ** minutes again with BB customer service... enough of this. Good bye BestBuy. Look elsewhere people. This is unacceptable in ****.
GetHuman: Let's quantify your experience contacting Best Buy (Canada). On a scale of 1 to 5, how easy is it go get help on a Best Buy (Canada) problem?
~IH8_BB: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~IH8_BB: I'd give them a one out of five on communication.
GetHuman: And what about Best Buy (Canada)'s ability to quickly and effectively address your problem?
~IH8_BB: For that I would say two out of five.
GetHuman: And finally- any advice for other Best Buy (Canada) customers?
~IH8_BB: Call them early in the day or late. Don't forget any personal or account information you might need for Best Buy (Canada) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~IH8_BB taken from his Best Buy (Canada) customer service problem that occurred on November 8th, 2017.

Best Buy (Canada)

1.73 of 5 stars | 2 reviews

~IH8_BB's Best Buy (Canada) Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

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