Best Buy (Canada): My retirement present cost over $**** for an en...

A Best Buy (Canada) customer review by GetHuman user ~Bill from November 6th, 2017

Background on ~Bill's case

GetHuman: ~Bill - can you tell our other Best Buy (Canada) customers when your case took place?
~Bill: Yes I can. It was evening, on October 31st.
GetHuman: Did you reach out to Best Buy (Canada), and if so, how?
~Bill: I used the 866-237-8289 number I found for on the GetHuman Best Buy (Canada) customer phone number page I was on: Best Buy (Canada) Customer Service Phone Number
GetHuman: And which of these common Best Buy (Canada) customer issues best describes the reason you wanted to talk to them?
Shows ~Bill a list of common Best Buy (Canada) problems
~Bill: "Complaint" was why I was trying to call.

~Bill's review of Best Buy (Canada) customer service

GetHuman: So how would you sum up your experience for GetHuman's Best Buy (Canada) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Bill: My retirement present cost over $**** for an entertainment system,Panasonic **" plazma,stand,surround sound system,cables extended warranty and "Geek Squad" set up to make sure I did not get 'burn in' or as Panasonic rep calls it "uneven aging". Their 'Geeks' came in, set it all up and overroad the settings of the TV and did not do a proper 'set up' with the Rogers HD Box that caused the now very obvious burn in. Their 'Geeks' have been here twice since and agree the set up caused the burn in* BUT burn in is not covered under warranty!!!*I've tried for almost * months now and all I've been getting is 'not my problem' from Whitby Best Buy Store Managers. So is it off to court we go? Somebody has to force these guys to stop taking advantage of us retirees!
GetHuman: Let's quantify your experience contacting Best Buy (Canada). On a scale of 1 to 5, how easy is it go get help on a Best Buy (Canada) problem?
~Bill: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Bill: I'd give them a three out of five on communication.
GetHuman: And what about Best Buy (Canada)'s ability to quickly and effectively address your problem?
~Bill: For that I would say one out of five.
GetHuman: And finally- any advice for other Best Buy (Canada) customers?
~Bill: Call them early in the day or late. Don't forget any personal or account information you might need for Best Buy (Canada) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Bill taken from his Best Buy (Canada) customer service problem that occurred on October 31st, 2017.

Best Buy (Canada)

1.73 of 5 stars | 2 reviews
Best Buy (Canada) ReviewsBest Buy (Canada)'s Phone NumberAll Best Buy (Canada) contact infoGeneral Best Buy (Canada) customer service info
~Bill's Best Buy (Canada) Review
Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars
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