Best Buy Card: Call *-***-***-**** for the new customer servic...
A Best Buy Card customer review by GetHuman user ~Agent from November 23rd, 2017
Background on ~Agent's case
GetHuman: ~Agent - can you tell our other Best Buy Card customers when your case took place?
~Agent: Yes I can. It was evening, on November 15th.
GetHuman: Did you reach out to Best Buy Card, and if so, how?
GetHuman: And which of these common Best Buy Card customer issues best describes the reason you wanted to talk to them?
(Shows ~Agent a list of common Best Buy Card problems)
~Agent: "Setup an account" was why I was trying to call.
~Agent's review of Best Buy Card customer service
GetHuman: So how would you sum up your experience for GetHuman's Best Buy Card customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Agent: Call *-***-***-**** for the new customer service with Citi. The number listed above is outdated from when the accounts were with Capital One. Even if you remain silent and do not respond to any prompts, the system will loop and connect you with a live agent in less than * minutes usually.
GetHuman: Let's quantify your experience contacting Best Buy Card. On a scale of 1 to 5, how easy is it go get help on a Best Buy Card problem?
~Agent: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Agent: I'd give them a five out of five on communication.
GetHuman: And what about Best Buy Card's ability to quickly and effectively address your problem?
~Agent: For that I would say four out of five.
GetHuman: And finally- any advice for other Best Buy Card customers?
~Agent: Call them early in the day or late. Don't forget any personal or account information you might need for Best Buy Card to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Agent taken from his Best Buy Card customer service problem that occurred on November 15th, 2017.