Best Buy Card: I specifically asked that they not change my ac...
A Best Buy Card customer review by GetHuman user GetHuman-286327 from November 28th, 2017
Background on GetHuman-286327's case
GetHuman: GetHuman-286327 - can you tell our other Best Buy Card customers when your case took place?
GetHuman-286327: Yeah. It was evening, on November 20th.
GetHuman: Did you reach out to Best Buy Card, and if so, how?
GetHuman: And which of these common Best Buy Card customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-286327 a list of common Best Buy Card problems)
GetHuman-286327: "Setup an account" was why I was trying to call.
GetHuman-286327's review of Best Buy Card customer service
GetHuman: So how would you sum up your experience for GetHuman's Best Buy Card customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-286327: I specifically asked that they not change my account number over a lost card (aka I knew it was not stolen). Still did so and when I called it took ** minutes to get a hold of someone)
GetHuman: Let's quantify your experience contacting Best Buy Card. On a scale of 1 to 5, how easy is it go get help on a Best Buy Card problem?
GetHuman-286327: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-286327: I'd give them a three out of five on communication.
GetHuman: And what about Best Buy Card's ability to quickly and effectively address your problem?
GetHuman-286327: For that I would say four out of five.
GetHuman: And finally- any advice for other Best Buy Card customers?
GetHuman-286327: Call them early in the day or late. Don't forget any personal or account information you might need for Best Buy Card to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-286327 taken from his Best Buy Card customer service problem that occurred on November 20th, 2017.