Bing search about Apple breaking into iPhone br...
A Bing customer review by GetHuman user GetHuman-ednancy from December 1st, 2017
Background on GetHuman-ednancy's case
GetHuman: GetHuman-ednancy - can you tell our other Bing customers when your case took place?
GetHuman-ednancy: Yeah. It was morning, on November 26th.
GetHuman: Did you reach out to Bing, and if so, how?
GetHuman: And which of these common Bing customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-ednancy a list of common Bing problems)
GetHuman-ednancy: "Wrong Search Result" was why I was trying to contact.
GetHuman-ednancy's review of Bing customer service
GetHuman: So how would you sum up your experience for GetHuman's Bing customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-ednancy: Bing search about Apple breaking into iPhone brings up mostly comments by Bill Gates. This is bias in your search algorithm.
GetHuman: Can you tell the rest of us a bit more from what happened on 11/26/17?
GetHuman-ednancy: Bing inserts Bill Gates because he is a founder of Microsoft and holds billions of dollars in shares not because he is an expert in secure phones. I have heard he will not allow his family to have iPhones.
GetHuman: Let's quantify your experience contacting Bing. On a scale of 1 to 5, how easy is it go get help on a Bing problem?
GetHuman-ednancy: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-ednancy: I'd give them a four out of five on communication.
GetHuman: And what about Bing's ability to quickly and effectively address your problem?
GetHuman-ednancy: For that I would say five out of five.
GetHuman: And finally- any advice for other Bing customers?
GetHuman-ednancy: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Bing to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-ednancy taken from his Bing customer service problem that occurred on November 26th, 2017.