Blue Ridge Communications: tried to charge me for customer support for rep...
A Blue Ridge Communications customer review by GetHuman user GetHuman-22434 from November 25th, 2017
Background on GetHuman-22434's case
GetHuman: GetHuman-22434 - can you tell our other Blue Ridge Communications customers when your case took place?
GetHuman-22434: Yes. It was morning, on November 23rd.
GetHuman: Did you reach out to Blue Ridge Communications, and if so, how?
GetHuman: And which of these common Blue Ridge Communications customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-22434 a list of common Blue Ridge Communications problems)
GetHuman-22434: "None of those really matches why I wanted to call Blue Ridge Communications that day." was why I was trying to call.
GetHuman-22434's review of Blue Ridge Communications customer service
GetHuman: So how would you sum up your experience for GetHuman's Blue Ridge Communications customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-22434: tried to charge me for customer support for reporting that their service is not working for UFC fight!!! tried calling, was on hold for over ** minutes on two seperate lines and had both calls dumped after ** minutes. on hold again for over ** minutes. absolutely pathetic!
GetHuman: Let's quantify your experience contacting Blue Ridge Communications. On a scale of 1 to 5, how easy is it go get help on a Blue Ridge Communications problem?
GetHuman-22434: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-22434: I'd give them a one out of five on communication.
GetHuman: And what about Blue Ridge Communications's ability to quickly and effectively address your problem?
GetHuman-22434: For that I would say four out of five.
GetHuman: And finally- any advice for other Blue Ridge Communications customers?
GetHuman-22434: Call them early in the day or late. Don't forget any personal or account information you might need for Blue Ridge Communications to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-22434 taken from his Blue Ridge Communications customer service problem that occurred on November 23rd, 2017.