Borders: I am usually in and out in less than ** minutes...
A Borders customer review by GetHuman user ~hooked on reading from October 30th, 2017
Background on ~hooked on reading's case
GetHuman: ~hooked on reading - can you tell our other Borders customers when your case took place?
~hooked on reading: Yes I can. It was middle of the night, on October 28th.
GetHuman: Did you reach out to Borders, and if so, how?
GetHuman: And which of these common Borders customer issues best describes the reason you wanted to talk to them?
(Shows ~hooked on reading a list of common Borders problems)
~hooked on reading: "Track order" was why I was trying to call.
~hooked on reading's review of Borders customer service
GetHuman: So how would you sum up your experience for GetHuman's Borders customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~hooked on reading: I am usually in and out in less than ** minutes if I know what I want. If I am browsing, it takes a lot longer. Your personnel have always been very helpful and friendly. It is always a pleasure to come to Borders, St. Peters.
GetHuman: Let's quantify your experience contacting Borders. On a scale of 1 to 5, how easy is it go get help on a Borders problem?
~hooked on reading: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~hooked on reading: I'd give them a one out of five on communication.
GetHuman: And what about Borders's ability to quickly and effectively address your problem?
~hooked on reading: For that I would say five out of five.
GetHuman: And finally- any advice for other Borders customers?
~hooked on reading: Call them early in the day or late. Don't forget any personal or account information you might need for Borders to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~hooked on reading taken from his Borders customer service problem that occurred on October 28th, 2017.