The response time for Borders was very good.How...
A Borders customer review by GetHuman user GetHuman-329734 from October 28th, 2017
Background on GetHuman-329734's case
GetHuman: GetHuman-329734 - can you tell our other Borders customers when your case took place?
GetHuman-329734: Yes. It was middle of the night, on October 21st.
GetHuman: Did you reach out to Borders, and if so, how?
GetHuman: And which of these common Borders customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-329734 a list of common Borders problems)
GetHuman-329734: "Cancel order" was why I was trying to call.
GetHuman-329734's review of Borders customer service
GetHuman: So how would you sum up your experience for GetHuman's Borders customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-329734: The response time for Borders was very good.However, I am deeply disappointed with the ethic principles that Borders is using to display their merchandise. I have always shopped at Borders for holidays, special occasions, and for gifts for co-workers. I now may need to shop somewhere else. My daughter went to borders to purchase a "How to Knit book". The book was on the fifty percent off cart but the book was full price. This seems extremely unfair in these hard economic times, that businesses would play games with consumers. Out of all the places to place your merchandise, why would you place merchandise on a cart that you're selling for full price along with half-off merchandise? Ofcourse, to get more business. If you value your customers, you would present your merchandise in a fair and balanced manner, not using trickery. If my daughter had not wanted the book so badly, I would have left it. As I said before, your store has always been my special place. When I say I shop
GetHuman: Let's quantify your experience contacting Borders. On a scale of 1 to 5, how easy is it go get help on a Borders problem?
GetHuman-329734: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-329734: I'd give them a two out of five on communication.
GetHuman: And what about Borders's ability to quickly and effectively address your problem?
GetHuman-329734: For that I would say three out of five.
GetHuman: And finally- any advice for other Borders customers?
GetHuman-329734: Call them early in the day or late. Don't forget any personal or account information you might need for Borders to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-329734 taken from his Borders customer service problem that occurred on October 21st, 2017.