Borders: The young man was waiting on a customer and the...
A Borders customer review by GetHuman user GetHuman-239429 from October 30th, 2017
Background on GetHuman-239429's case
GetHuman: GetHuman-239429 - can you tell our other Borders customers when your case took place?
GetHuman-239429: Yes. It was evening, on October 26th.
GetHuman: Did you reach out to Borders, and if so, how?
GetHuman: And which of these common Borders customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-239429 a list of common Borders problems)
GetHuman-239429: "Returns" was why I was trying to call.
GetHuman-239429's review of Borders customer service
GetHuman: So how would you sum up your experience for GetHuman's Borders customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-239429: The young man was waiting on a customer and then it was my turn and he was very helpful. He looked my request up on a computer. He took me right to the book I needed for my teenage girl. I am always treated very well and always with a smile. Thank you.
GetHuman: Let's quantify your experience contacting Borders. On a scale of 1 to 5, how easy is it go get help on a Borders problem?
GetHuman-239429: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-239429: I'd give them a three out of five on communication.
GetHuman: And what about Borders's ability to quickly and effectively address your problem?
GetHuman-239429: For that I would say one out of five.
GetHuman: And finally- any advice for other Borders customers?
GetHuman-239429: Call them early in the day or late. Don't forget any personal or account information you might need for Borders to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-239429 taken from his Borders customer service problem that occurred on October 26th, 2017.