Bright House Networks: Brighthouse did answer faster than the local...
A Bright House Networks customer review by GetHuman user ~Fed Up from November 2nd, 2017
Background on ~Fed Up's case
GetHuman: ~Fed Up - can you tell our other Bright House Networks customers when your case took place?
~Fed Up: Yup. It was late at night, on October 24th.
GetHuman: Did you reach out to Bright House Networks, and if so, how?
GetHuman: And which of these common Bright House Networks customer issues best describes the reason you wanted to talk to them?
(Shows ~Fed Up a list of common Bright House Networks problems)
~Fed Up: "Cancel service" was why I was trying to call.
~Fed Up's review of Bright House Networks customer service
GetHuman: So how would you sum up your experience for GetHuman's Bright House Networks customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Fed Up: Brighthouse did answer faster than the local ***-***-**** number,but I got the same doubletalk run around as before. Obviously their Reps are instructed to do so.I specifically asked for the Corporate contact info,was cheerfully told they could supply same-then after I again explained the run around I had received since November,and pointed out they had sent me a confirmation email that was not lived up to-they refused to give me the Corporate contact info. I reminded the Rep that the line was being recorded and shame on her for lying like a rug so near to Santa's visit. Yes that last sentence has been abridged for the more sensitive readers here. Bottom line,contact the Florida Public Service Commission after your first call to BrightHouse that does not get you results. The PSC will get their attention.
GetHuman: Let's quantify your experience contacting Bright House Networks. On a scale of 1 to 5, how easy is it go get help on a Bright House Networks problem?
~Fed Up: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Fed Up: I'd give them a one out of five on communication.
GetHuman: And what about Bright House Networks's ability to quickly and effectively address your problem?
~Fed Up: For that I would say two out of five.
GetHuman: And finally- any advice for other Bright House Networks customers?
~Fed Up: Call them early in the day or late. Don't forget any personal or account information you might need for Bright House Networks to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Fed Up taken from his Bright House Networks customer service problem that occurred on October 24th, 2017.