Brinkmann Corporation: They do not call back. Been waiting ** hours a...
A Brinkmann Corporation customer review by GetHuman user GetHuman-mjz4043 from November 29th, 2017
Background on GetHuman-mjz4043's case
GetHuman: GetHuman-mjz4043 - can you tell our other Brinkmann Corporation customers when your case took place?
GetHuman-mjz4043: Yes. It was morning, on November 24th.
GetHuman: Did you reach out to Brinkmann Corporation, and if so, how?
GetHuman: And which of these common Brinkmann Corporation customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-mjz4043 a list of common Brinkmann Corporation problems)
GetHuman-mjz4043: "Warranty claim" was why I was trying to call.
GetHuman-mjz4043's review of Brinkmann Corporation customer service
GetHuman: So how would you sum up your experience for GetHuman's Brinkmann Corporation customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-mjz4043: They do not call back. Been waiting ** hours already.
GetHuman: Can you tell the rest of us a bit more from what happened on 11/24/17?
GetHuman-mjz4043: I have been waiting since YESTERDAY for one of their return calls and NOTHING. Customer service is a misnomer with this corporation. DO NOT do business with them. We bought a $*** grill and are having a very simple part problem yet they will not take care of business. Since we bought it thru the Home Depot website we have them trying to help, too, and still NOTHING. NEVER EVER buy a Brinkmann product.
GetHuman: Let's quantify your experience contacting Brinkmann Corporation. On a scale of 1 to 5, how easy is it go get help on a Brinkmann Corporation problem?
GetHuman-mjz4043: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-mjz4043: I'd give them a three out of five on communication.
GetHuman: And what about Brinkmann Corporation's ability to quickly and effectively address your problem?
GetHuman-mjz4043: For that I would say two out of five.
GetHuman: And finally- any advice for other Brinkmann Corporation customers?
GetHuman-mjz4043: Call them early in the day or late. Don't forget any personal or account information you might need for Brinkmann Corporation to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-mjz4043 taken from his Brinkmann Corporation customer service problem that occurred on November 24th, 2017.