British Airways (UK): NEED TO SEND MY COMPLAIN TO THE RIGHT DEPARTMEN...
A British Airways (UK) customer review by GetHuman user ~EDOARDO from November 17th, 2017
Background on ~EDOARDO's case
GetHuman: ~EDOARDO - can you tell our other British Airways (UK) customers when your case took place?
~EDOARDO: Yup. It was middle of the night, on November 15th.
GetHuman: Did you reach out to British Airways (UK), and if so, how?
GetHuman: And which of these common British Airways (UK) customer issues best describes the reason you wanted to talk to them?
(Shows ~EDOARDO a list of common British Airways (UK) problems)
~EDOARDO: "Missing item" was why I was trying to call.
~EDOARDO's review of British Airways (UK) customer service
GetHuman: So how would you sum up your experience for GetHuman's British Airways (UK) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~EDOARDO: NEED TO SEND MY COMPLAIN TO THE RIGHT DEPARTMENT,i HAD A TERRIBLE HOLIDAY REGARDING TRAVELLING FORM DAY * UP TILL THE END AND COST ME MORE THAN EXPECTED,IT WOULD HAVE BEEN CHEAPER FOR MY WIFE AND I TO TRAVEL BUSINESS CLASS THAT ECONOMY,AS I HAD TO USE ANOTHER AIRLINE TO RETURN TO PERTH,MY NAME IS EDOARDO MADDALONI,TRAVEL DATE WAS FROM PERTH W AUST TO LONDON,ON THE **.*.**.RETURN **.*.**.i NOTIFY THE AIRLINE VIA FLIGHT CENTRE THAT I WONT BE USING THE **.* FLIGHT AS I HAD RETURNED TO PERTH BEFORE THAT DATE
GetHuman: Let's quantify your experience contacting British Airways (UK). On a scale of 1 to 5, how easy is it go get help on a British Airways (UK) problem?
~EDOARDO: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~EDOARDO: I'd give them a four out of five on communication.
GetHuman: And what about British Airways (UK)'s ability to quickly and effectively address your problem?
~EDOARDO: For that I would say one out of five.
GetHuman: And finally- any advice for other British Airways (UK) customers?
~EDOARDO: Call them early in the day or late. Don't forget any personal or account information you might need for British Airways (UK) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~EDOARDO taken from his British Airways (UK) customer service problem that occurred on November 15th, 2017.