Brookstone: Gift receipt says "refund" within ** days & exc...
A Brookstone customer review by GetHuman user ~J from November 25th, 2017
Background on ~J's case
GetHuman: ~J - can you tell our other Brookstone customers when your case took place?
~J: Yes. It was middle of the night, on November 23rd.
GetHuman: Did you reach out to Brookstone, and if so, how?
GetHuman: And which of these common Brookstone customer issues best describes the reason you wanted to talk to them?
(Shows ~J a list of common Brookstone problems)
~J: "Returns" was why I was trying to call.
~J's review of Brookstone customer service
GetHuman: So how would you sum up your experience for GetHuman's Brookstone customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~J: Gift receipt says "refund" within ** days & exchange or store credit within **. I'm ** days past purchase date - won't give a refund- Manager will not explain what "refund" means says its store policy to only give store credit. I don't want store credit. I'm within ** days - wording on receipt is explicit it says "refund" - manager then says he can't figure out the amount from gift recipt - (not believable) what is the purpose of a gift receipt, if I have to go back to the original purchaser for their receipt? A gift receipt was to keep both of us from being embarassed. The gift receipt is a written contract that says "refund" and I'm within the time
GetHuman: Let's quantify your experience contacting Brookstone. On a scale of 1 to 5, how easy is it go get help on a Brookstone problem?
~J: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~J: I'd give them a three out of five on communication.
GetHuman: And what about Brookstone's ability to quickly and effectively address your problem?
~J: For that I would say four out of five.
GetHuman: And finally- any advice for other Brookstone customers?
~J: Call them early in the day or late. Don't forget any personal or account information you might need for Brookstone to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~J taken from his Brookstone customer service problem that occurred on November 23rd, 2017.