Brookstone: It is a pleasure to do business with a quality...
A Brookstone customer review by GetHuman user ~affinityz from November 21st, 2017
Background on ~affinityz's case
GetHuman: ~affinityz - can you tell our other Brookstone customers when your case took place?
~affinityz: Yup. It was middle of the night, on November 18th.
GetHuman: Did you reach out to Brookstone, and if so, how?
GetHuman: And which of these common Brookstone customer issues best describes the reason you wanted to talk to them?
(Shows ~affinityz a list of common Brookstone problems)
~affinityz: "Returns" was why I was trying to call.
~affinityz's review of Brookstone customer service
GetHuman: So how would you sum up your experience for GetHuman's Brookstone customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~affinityz: It is a pleasure to do business with a quality company. Sabrina handled our issue within minutes. I did not even have to go through multiple telephone messages. I look forward to ordering more products from Brookstone!
GetHuman: Let's quantify your experience contacting Brookstone. On a scale of 1 to 5, how easy is it go get help on a Brookstone problem?
~affinityz: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~affinityz: I'd give them a five out of five on communication.
GetHuman: And what about Brookstone's ability to quickly and effectively address your problem?
~affinityz: For that I would say two out of five.
GetHuman: And finally- any advice for other Brookstone customers?
~affinityz: Call them early in the day or late. Don't forget any personal or account information you might need for Brookstone to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~affinityz taken from his Brookstone customer service problem that occurred on November 18th, 2017.