Brussels Airlines: Do not answer mails, do not answer on fax recie...
A Brussels Airlines customer review by GetHuman user ~Greg from November 23rd, 2017
Background on ~Greg's case
GetHuman: ~Greg - can you tell our other Brussels Airlines customers when your case took place?
~Greg: Yup. It was afternoon, on November 18th.
GetHuman: Did you reach out to Brussels Airlines, and if so, how?
GetHuman: And which of these common Brussels Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~Greg a list of common Brussels Airlines problems)
~Greg: "Baggage problem" was why I was trying to call.
~Greg's review of Brussels Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's Brussels Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Greg: Do not answer mails, do not answer on fax recieved, wasnt able to reach them over telephone waiting for mo then **min. WHF?! its worst service i came acress. no feed back. too many complains because of constant problems with luggage? ** sept.** (date related with luggage incedent ********)
GetHuman: Let's quantify your experience contacting Brussels Airlines. On a scale of 1 to 5, how easy is it go get help on a Brussels Airlines problem?
~Greg: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Greg: I'd give them a four out of five on communication.
GetHuman: And what about Brussels Airlines's ability to quickly and effectively address your problem?
~Greg: For that I would say one out of five.
GetHuman: And finally- any advice for other Brussels Airlines customers?
~Greg: Call them early in the day or late. Don't forget any personal or account information you might need for Brussels Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Greg taken from his Brussels Airlines customer service problem that occurred on November 18th, 2017.