Brussels Airlines: i have never been so frustrated. my daughter lo...
A Brussels Airlines customer review by GetHuman user GetHuman-sharlew from November 29th, 2017
Background on GetHuman-sharlew's case
GetHuman: GetHuman-sharlew - can you tell our other Brussels Airlines customers when your case took place?
GetHuman-sharlew: Sure. It was morning, on November 22nd.
GetHuman: Did you reach out to Brussels Airlines, and if so, how?
GetHuman: And which of these common Brussels Airlines customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-sharlew a list of common Brussels Airlines problems)
GetHuman-sharlew: "Missing item" was why I was trying to call.
GetHuman-sharlew's review of Brussels Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's Brussels Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-sharlew: i have never been so frustrated. my daughter lost her luggage on a connecting flight to tel aviv on august **th. there is no person to talk to and they do not answer emails.
GetHuman: Let's quantify your experience contacting Brussels Airlines. On a scale of 1 to 5, how easy is it go get help on a Brussels Airlines problem?
GetHuman-sharlew: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-sharlew: I'd give them a one out of five on communication.
GetHuman: And what about Brussels Airlines's ability to quickly and effectively address your problem?
GetHuman-sharlew: For that I would say three out of five.
GetHuman: And finally- any advice for other Brussels Airlines customers?
GetHuman-sharlew: Call them early in the day or late. Don't forget any personal or account information you might need for Brussels Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-sharlew taken from his Brussels Airlines customer service problem that occurred on November 22nd, 2017.