Brussels Airlines: I called on a saturday, they answered quickly a...
A Brussels Airlines customer review by GetHuman user ~me from November 20th, 2017
Background on ~me's case
GetHuman: ~me - can you tell our other Brussels Airlines customers when your case took place?
~me: Yes. It was middle of the night, on November 13th.
GetHuman: Did you reach out to Brussels Airlines, and if so, how?
GetHuman: And which of these common Brussels Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~me a list of common Brussels Airlines problems)
~me: "Make a booking" was why I was trying to call.
~me's review of Brussels Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's Brussels Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~me: I called on a saturday, they answered quickly and answered my question about reserving seats. All well done and very prompt
GetHuman: Let's quantify your experience contacting Brussels Airlines. On a scale of 1 to 5, how easy is it go get help on a Brussels Airlines problem?
~me: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~me: I'd give them a two out of five on communication.
GetHuman: And what about Brussels Airlines's ability to quickly and effectively address your problem?
~me: For that I would say three out of five.
GetHuman: And finally- any advice for other Brussels Airlines customers?
~me: Call them early in the day or late. Don't forget any personal or account information you might need for Brussels Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~me taken from his Brussels Airlines customer service problem that occurred on November 13th, 2017.