Burger King: After my experience today, I can see why there...
A Burger King customer review by GetHuman user ~Connie from November 6th, 2017
Background on ~Connie's case
GetHuman: ~Connie - can you tell our other Burger King customers when your case took place?
~Connie: Yeah. It was middle of the night, on November 5th.
GetHuman: Did you reach out to Burger King, and if so, how?
GetHuman: And which of these common Burger King customer issues best describes the reason you wanted to talk to them?
(Shows ~Connie a list of common Burger King problems)
~Connie: "Delivery problem" was why I was trying to call.
~Connie's review of Burger King customer service
GetHuman: So how would you sum up your experience for GetHuman's Burger King customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Connie: After my experience today, I can see why there are hardly any cars in the BK parking lot. I waited ** minutes and they still got my order wrong. The first store I visited got my order wrong everytime I went there for breakfast so I tried a store in the next town (Gautier, MS). The service was as bad, if not worse than the first store (Pascagoula, MS). I will never visit a BK again. It's too bad because I like the way their food tastes but the aggravation is no longer worth it. There where ** people in the store and each and everyone of them were as upset as I was and wanted the *** number to call and complain.It is a real shame because they used to be my favorite hamburger place.
GetHuman: Let's quantify your experience contacting Burger King. On a scale of 1 to 5, how easy is it go get help on a Burger King problem?
~Connie: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Connie: I'd give them a three out of five on communication.
GetHuman: And what about Burger King's ability to quickly and effectively address your problem?
~Connie: For that I would say one out of five.
GetHuman: And finally- any advice for other Burger King customers?
~Connie: Call them early in the day or late. Don't forget any personal or account information you might need for Burger King to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Connie taken from his Burger King customer service problem that occurred on November 5th, 2017.