C Spire Wireless: I have been with C Spire (formerly Cellular Sou...
A C Spire Wireless customer review by GetHuman user ~SwitchingCarrier from November 19th, 2017
Background on ~SwitchingCarrier's case
GetHuman: ~SwitchingCarrier - can you tell our other C Spire Wireless customers when your case took place?
~SwitchingCarrier: Yes. It was morning, on November 12th.
GetHuman: Did you reach out to C Spire Wireless, and if so, how?
GetHuman: And which of these common C Spire Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~SwitchingCarrier a list of common C Spire Wireless problems)
~SwitchingCarrier: "Change plan" was why I was trying to call.
~SwitchingCarrier's review of C Spire Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's C Spire Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~SwitchingCarrier: I have been with C Spire (formerly Cellular Souh) for over ** years, and I will be switching carriers. They allowed my account to be compromised after a password was set up and they gave the person my password and allowed it to be changed. I'm switching to another carrier, I have overlooked the other issues with them, but this was the final straw.
GetHuman: Let's quantify your experience contacting C Spire Wireless. On a scale of 1 to 5, how easy is it go get help on a C Spire Wireless problem?
~SwitchingCarrier: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~SwitchingCarrier: I'd give them a one out of five on communication.
GetHuman: And what about C Spire Wireless's ability to quickly and effectively address your problem?
~SwitchingCarrier: For that I would say four out of five.
GetHuman: And finally- any advice for other C Spire Wireless customers?
~SwitchingCarrier: Call them early in the day or late. Don't forget any personal or account information you might need for C Spire Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~SwitchingCarrier taken from his C Spire Wireless customer service problem that occurred on November 12th, 2017.