CIBC Bank: Customer service tells you the rules. They tell...

A CIBC Bank customer review by GetHuman user GetHuman-166411 from November 14th, 2017

Background on GetHuman-166411's case

GetHuman: GetHuman-166411 - can you tell our other CIBC Bank customers when your case took place?
GetHuman-166411: Sure. It was middle of the night, on November 9th.
GetHuman: Did you reach out to CIBC Bank, and if so, how?
GetHuman-166411: I used the 800-465-2422 number I found for on the GetHuman CIBC Bank customer phone number page I was on: CIBC Bank Customer Service Phone Number
GetHuman: And which of these common CIBC Bank customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-166411 a list of common CIBC Bank problems)
GetHuman-166411: "Complaint" was why I was trying to call.

GetHuman-166411's review of CIBC Bank customer service

GetHuman: So how would you sum up your experience for GetHuman's CIBC Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-166411: Customer service tells you the rules. They tell you why they cant help you. Dont bother with this department and save your money. After ** years of being with you, you wont give back a nickle
GetHuman: Let's quantify your experience contacting CIBC Bank. On a scale of 1 to 5, how easy is it go get help on a CIBC Bank problem?
GetHuman-166411: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-166411: I'd give them a three out of five on communication.
GetHuman: And what about CIBC Bank's ability to quickly and effectively address your problem?
GetHuman-166411: For that I would say two out of five.
GetHuman: And finally- any advice for other CIBC Bank customers?
GetHuman-166411: Call them early in the day or late. Don't forget any personal or account information you might need for CIBC Bank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-166411 taken from his CIBC Bank customer service problem that occurred on November 9th, 2017.

CIBC Bank

4.00 of 5 stars | 7 reviews

GetHuman-166411's CIBC Bank Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like CIBC Bank, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with CIBC Bank in any way.

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