CVS.com: Was trying to find an previous version of a cur...

A CVS.com customer review by GetHuman user ~Ricky Jr. from November 28th, 2017

Background on ~Ricky Jr.'s case

GetHuman: ~Ricky Jr. - can you tell our other CVS.com customers when your case took place?
~Ricky Jr.: Yeah. It was morning, on November 21st.
GetHuman: Did you reach out to CVS.com, and if so, how?
~Ricky Jr.: I used the 888-607-4287 number I found for on the GetHuman CVS.com customer phone number page I was on: CVS.com Customer Service Phone Number
GetHuman: And which of these common CVS.com customer issues best describes the reason you wanted to talk to them?
Shows ~Ricky Jr. a list of common CVS.com problems
~Ricky Jr.: "Make a purchase" was why I was trying to call.

~Ricky Jr.'s review of CVS.com customer service

GetHuman: So how would you sum up your experience for GetHuman's CVS.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Ricky Jr.: Was trying to find an previous version of a current product, as I feel it is made better. CVS customer service was very courteous & professional, even though we were unable to find an earlier iteration of this item.
GetHuman: Let's quantify your experience contacting CVS.com. On a scale of 1 to 5, how easy is it go get help on a CVS.com problem?
~Ricky Jr.: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Ricky Jr.: I'd give them a five out of five on communication.
GetHuman: And what about CVS.com's ability to quickly and effectively address your problem?
~Ricky Jr.: For that I would say two out of five.
GetHuman: And finally- any advice for other CVS.com customers?
~Ricky Jr.: Call them early in the day or late. Don't forget any personal or account information you might need for CVS.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Ricky Jr. taken from his CVS.com customer service problem that occurred on November 21st, 2017.

CVS.com

3.67 of 5 stars | 37 reviews
CVS.com ReviewsCVS.com's Phone NumberAll CVS.com contact infoGeneral CVS.com customer service info
~Ricky Jr.'s CVS.com Review
Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
4 out of 5 stars
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