California Department of Motor Vehicles (DMV/RMV): I've been waiting my renewed driver license for...
A California Department of Motor Vehicles (DMV/RMV) customer review by GetHuman user ~macmai from November 3rd, 2017
Background on ~macmai's case
GetHuman: ~macmai - can you tell our other California Department of Motor Vehicles (DMV/RMV) customers when your case took place?
~macmai: Yeah. It was evening, on November 1st.
GetHuman: Did you reach out to California Department of Motor Vehicles (DMV/RMV), and if so, how?
GetHuman: And which of these common California Department of Motor Vehicles (DMV/RMV) customer issues best describes the reason you wanted to talk to them?
(Shows ~macmai a list of common California Department of Motor Vehicles (DMV/RMV) problems)
~macmai: "Complaint" was why I was trying to call.
~macmai's review of California Department of Motor Vehicles (DMV/RMV) customer service
GetHuman: So how would you sum up your experience for GetHuman's California Department of Motor Vehicles (DMV/RMV) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~macmai: I've been waiting my renewed driver license for * months. Calling DMV *-***-***-**** on their website is painful. Every time or day I tried the system just told me there's no "technician" I can talk to. Finally today I got through and waited for ** minutes all they can do is to gave me this ********** number.**The number (***) ***-**** is always busy. The only chance you can get through is keep hanging up*redialing. Done that for another good ** minutes. Once it got through the wait is short like ** second to speak to a human.**And the answer? They got some problem with my card (production*quality issue) so they have to remake it (I'll guess it's in a bad batch for lots of people). So the girl verified my name and address and will send me a temp, fellowed the official one later.**I guess if you're in the same situation: paid online*mail but not received the card over ** days - just relax and wait there's nothing you really can do.
GetHuman: Let's quantify your experience contacting California Department of Motor Vehicles (DMV/RMV). On a scale of 1 to 5, how easy is it go get help on a California Department of Motor Vehicles (DMV/RMV) problem?
~macmai: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~macmai: I'd give them a one out of five on communication.
GetHuman: And what about California Department of Motor Vehicles (DMV/RMV)'s ability to quickly and effectively address your problem?
~macmai: For that I would say four out of five.
GetHuman: And finally- any advice for other California Department of Motor Vehicles (DMV/RMV) customers?
~macmai: Call them early in the day or late. Don't forget any personal or account information you might need for California Department of Motor Vehicles (DMV/RMV) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~macmai taken from his California Department of Motor Vehicles (DMV/RMV) customer service problem that occurred on November 1st, 2017.