Canada Post: The rep spoke English, that's about it. The pro...
A Canada Post customer review by GetHuman user ~Joanna from November 16th, 2017
Background on ~Joanna's case
GetHuman: ~Joanna - can you tell our other Canada Post customers when your case took place?
~Joanna: Yeah. It was evening, on November 12th.
GetHuman: Did you reach out to Canada Post, and if so, how?
GetHuman: And which of these common Canada Post customer issues best describes the reason you wanted to talk to them?
(Shows ~Joanna a list of common Canada Post problems)
~Joanna: "Complaint" was why I was trying to call.
~Joanna's review of Canada Post customer service
GetHuman: So how would you sum up your experience for GetHuman's Canada Post customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Joanna: The rep spoke English, that's about it. The problem (frequent "card'n'dash" where I get carded instead of having my packages delivered, then have to go and pick them up myself) was NOT resolved and. from what I can tell, will not be resolved. The lack of concern the rep (Don) demonstrated was appalling* no apology, no arrangement for re-delivery, nothing. I was given a reference number - a useless number that solves nothing as I am now still expected to go and pick up the package myself! I am beyond pissed off at their charging me for service they don't deliver, and will be writing and calling whomever I can to get a modicum of result to this recurrent issue.
GetHuman: Let's quantify your experience contacting Canada Post. On a scale of 1 to 5, how easy is it go get help on a Canada Post problem?
~Joanna: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Joanna: I'd give them a three out of five on communication.
GetHuman: And what about Canada Post's ability to quickly and effectively address your problem?
~Joanna: For that I would say two out of five.
GetHuman: And finally- any advice for other Canada Post customers?
~Joanna: Call them early in the day or late. Don't forget any personal or account information you might need for Canada Post to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Joanna taken from his Canada Post customer service problem that occurred on November 12th, 2017.