Canada Post: Very frustrating experience trying to speak to...
A Canada Post customer review by GetHuman user GetHuman-193009 from November 17th, 2017
Background on GetHuman-193009's case
GetHuman: GetHuman-193009 - can you tell our other Canada Post customers when your case took place?
GetHuman-193009: Yes. It was afternoon, on November 13th.
GetHuman: Did you reach out to Canada Post, and if so, how?
GetHuman: And which of these common Canada Post customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-193009 a list of common Canada Post problems)
GetHuman-193009: "Cancel subscription" was why I was trying to call.
GetHuman-193009's review of Canada Post customer service
GetHuman: So how would you sum up your experience for GetHuman's Canada Post customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-193009: Very frustrating experience trying to speak to an actual person at Canada Post ... however once I discovered the * ***-***-**** no...the person I spoke with was most helpful although my tracking no. is still not in the system! Can only hope my parcel arrives tomorrow.
GetHuman: Let's quantify your experience contacting Canada Post. On a scale of 1 to 5, how easy is it go get help on a Canada Post problem?
GetHuman-193009: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-193009: I'd give them a one out of five on communication.
GetHuman: And what about Canada Post's ability to quickly and effectively address your problem?
GetHuman-193009: For that I would say four out of five.
GetHuman: And finally- any advice for other Canada Post customers?
GetHuman-193009: Call them early in the day or late. Don't forget any personal or account information you might need for Canada Post to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-193009 taken from his Canada Post customer service problem that occurred on November 13th, 2017.