Capital One Credit Card: I missed a payment because I forgot - middle of...
A Capital One Credit Card customer review by GetHuman user ~CapOne Customer from November 22nd, 2017
Background on ~CapOne Customer's case
GetHuman: ~CapOne Customer - can you tell our other Capital One Credit Card customers when your case took place?
~CapOne Customer: Sure. It was evening, on November 14th.
GetHuman: Did you reach out to Capital One Credit Card, and if so, how?
GetHuman: And which of these common Capital One Credit Card customer issues best describes the reason you wanted to talk to them?
(Shows ~CapOne Customer a list of common Capital One Credit Card problems)
~CapOne Customer: "Technical Support" was why I was trying to call.
~CapOne Customer's review of Capital One Credit Card customer service
GetHuman: So how would you sum up your experience for GetHuman's Capital One Credit Card customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~CapOne Customer: I missed a payment because I forgot - middle of a move. First payment ever missed. Asked for fee reversal and got it. Great service. Absolutely no issue. Spoke English! BONUS!
GetHuman: Let's quantify your experience contacting Capital One Credit Card. On a scale of 1 to 5, how easy is it go get help on a Capital One Credit Card problem?
~CapOne Customer: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~CapOne Customer: I'd give them a five out of five on communication.
GetHuman: And what about Capital One Credit Card's ability to quickly and effectively address your problem?
~CapOne Customer: For that I would say five out of five.
GetHuman: And finally- any advice for other Capital One Credit Card customers?
~CapOne Customer: Call them early in the day or late. Don't forget any personal or account information you might need for Capital One Credit Card to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~CapOne Customer taken from his Capital One Credit Card customer service problem that occurred on November 14th, 2017.