Capital One: I inquired about one thing, the guy talked abou...

A Capital One customer review by GetHuman user ~Anonhymous from November 25th, 2017

Background on ~Anonhymous's case

GetHuman: ~Anonhymous - can you tell our other Capital One customers when your case took place?
~Anonhymous: Yes. It was evening, on November 18th.
GetHuman: Did you reach out to Capital One, and if so, how?
~Anonhymous: I used the 877-383-4802 number I found for on the GetHuman Capital One customer phone number page I was on: Capital One Customer Service Phone Number
GetHuman: And which of these common Capital One customer issues best describes the reason you wanted to talk to them?
(Shows ~Anonhymous a list of common Capital One problems)
~Anonhymous: "Bill Pay Problem" was why I was trying to call.

~Anonhymous's review of Capital One customer service

GetHuman: So how would you sum up your experience for GetHuman's Capital One customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anonhymous: I inquired about one thing, the guy talked about credit cards. I explained again what I wanted, and that it had nothing to do with credit cards, and the guy kept on talking about about credit cards. After ** minutes of this, the guy says this is the Credit Card Cust Serv department. He transfers me to another rep, who says 'hello' and then disconnects me. This number is for the Credit Card department. No matter what you ask them, they will give an answer in terms of Credit Cards, balance transfers, percentages. Like "Can I wire money form a Cap * Savs acct to another bank?" They answer "What is your ** digit credit card number?". duh....
GetHuman: Let's quantify your experience contacting Capital One. On a scale of 1 to 5, how easy is it go get help on a Capital One problem?
~Anonhymous: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anonhymous: I'd give them a five out of five on communication.
GetHuman: And what about Capital One's ability to quickly and effectively address your problem?
~Anonhymous: For that I would say two out of five.
GetHuman: And finally- any advice for other Capital One customers?
~Anonhymous: Call them early in the day or late. Don't forget any personal or account information you might need for Capital One to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Anonhymous taken from his Capital One customer service problem that occurred on November 18th, 2017.

Capital One

2.55 of 5 stars | 140 reviews

~Anonhymous's Capital One Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Capital One, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Capital One in any way.

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