Capital One: Sheila helped me like a real pro and she was fr...
A Capital One customer review by GetHuman user ~Karen Wright from November 18th, 2017
Background on ~Karen Wright's case
GetHuman: ~Karen Wright - can you tell our other Capital One customers when your case took place?
~Karen Wright: Yup. It was afternoon, on November 12th.
GetHuman: Did you reach out to Capital One, and if so, how?
GetHuman: And which of these common Capital One customer issues best describes the reason you wanted to talk to them?
(Shows ~Karen Wright a list of common Capital One problems)
~Karen Wright: "Complaint" was why I was trying to call.
~Karen Wright's review of Capital One customer service
GetHuman: So how would you sum up your experience for GetHuman's Capital One customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Karen Wright: Sheila helped me like a real pro and she was friendly and courteous. I had tried at least * other numbers. Thank you, Sheila. . .
GetHuman: Let's quantify your experience contacting Capital One. On a scale of 1 to 5, how easy is it go get help on a Capital One problem?
~Karen Wright: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Karen Wright: I'd give them a one out of five on communication.
GetHuman: And what about Capital One's ability to quickly and effectively address your problem?
~Karen Wright: For that I would say two out of five.
GetHuman: And finally- any advice for other Capital One customers?
~Karen Wright: Call them early in the day or late. Don't forget any personal or account information you might need for Capital One to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Karen Wright taken from his Capital One customer service problem that occurred on November 12th, 2017.