Capital One: The phone line of CO it's good specially with t...

A Capital One customer review by GetHuman user GetHuman-180833 from October 31st, 2017

Background on GetHuman-180833's case

GetHuman: GetHuman-180833 - can you tell our other Capital One customers when your case took place?
GetHuman-180833: Yup. It was late at night, on October 23rd.
GetHuman: Did you reach out to Capital One, and if so, how?
GetHuman-180833: I used the 877-383-4802 number I found for on the GetHuman Capital One customer phone number page I was on: Capital One Customer Service Phone Number
GetHuman: And which of these common Capital One customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-180833 a list of common Capital One problems)
GetHuman-180833: "Restricted Account" was why I was trying to call.

GetHuman-180833's review of Capital One customer service

GetHuman: So how would you sum up your experience for GetHuman's Capital One customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-180833: The phone line of CO it's good specially with the answering machine, but I don't recomend this CO credit card to anybody, the charge you even if you take a look to your account, just saying, so don't get CO or you'll never get rid of it
GetHuman: Let's quantify your experience contacting Capital One. On a scale of 1 to 5, how easy is it go get help on a Capital One problem?
GetHuman-180833: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-180833: I'd give them a five out of five on communication.
GetHuman: And what about Capital One's ability to quickly and effectively address your problem?
GetHuman-180833: For that I would say five out of five.
GetHuman: And finally- any advice for other Capital One customers?
GetHuman-180833: Call them early in the day or late. Don't forget any personal or account information you might need for Capital One to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-180833 taken from his Capital One customer service problem that occurred on October 23rd, 2017.

Capital One

2.55 of 5 stars | 140 reviews

GetHuman-180833's Capital One Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Capital One, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Capital One in any way.

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