Capital One: WHEN CALLING you have no right to put a custom...

A Capital One customer review by GetHuman user ~AIMEE KATZ from November 25th, 2017

Background on ~AIMEE KATZ's case

GetHuman: ~AIMEE KATZ - can you tell our other Capital One customers when your case took place?
~AIMEE KATZ: Yes I can. It was evening, on November 16th.
GetHuman: Did you reach out to Capital One, and if so, how?
~AIMEE KATZ: I used the 877-383-4802 number I found for on the GetHuman Capital One customer phone number page I was on: Capital One Customer Service Phone Number
GetHuman: And which of these common Capital One customer issues best describes the reason you wanted to talk to them?
(Shows ~AIMEE KATZ a list of common Capital One problems)
~AIMEE KATZ: "Lower my rate" was why I was trying to call.

~AIMEE KATZ's review of Capital One customer service

GetHuman: So how would you sum up your experience for GetHuman's Capital One customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~AIMEE KATZ: WHEN CALLING you have no right to put a customer on PROMOTION WHEN USING *** ******** CUSTOMER SERVICE WHEN ASKING FOR HELP
GetHuman: Let's quantify your experience contacting Capital One. On a scale of 1 to 5, how easy is it go get help on a Capital One problem?
~AIMEE KATZ: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~AIMEE KATZ: I'd give them a five out of five on communication.
GetHuman: And what about Capital One's ability to quickly and effectively address your problem?
~AIMEE KATZ: For that I would say three out of five.
GetHuman: And finally- any advice for other Capital One customers?
~AIMEE KATZ: Call them early in the day or late. Don't forget any personal or account information you might need for Capital One to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~AIMEE KATZ taken from his Capital One customer service problem that occurred on November 16th, 2017.

Capital One

2.55 of 5 stars | 140 reviews

~AIMEE KATZ's Capital One Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Capital One, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Capital One in any way.

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