CardPool: There was no one to pick up the call and the au...
A CardPool customer review by GetHuman user ~shweta gupta from November 21st, 2017
Background on ~shweta gupta's case
GetHuman: ~shweta gupta - can you tell our other CardPool customers when your case took place?
~shweta gupta: Sure. It was middle of the night, on November 17th.
GetHuman: Did you reach out to CardPool, and if so, how?
GetHuman: And which of these common CardPool customer issues best describes the reason you wanted to talk to them?
(Shows ~shweta gupta a list of common CardPool problems)
~shweta gupta: "Selling Cards" was why I was trying to call.
~shweta gupta's review of CardPool customer service
GetHuman: So how would you sum up your experience for GetHuman's CardPool customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~shweta gupta: There was no one to pick up the call and the automated service says to mail at *****@***.com. WTF! I placed orders for around ** dollars and I am afraid that I am scammed now. I sent several emails to cardpool but they are not replying.
GetHuman: Let's quantify your experience contacting CardPool. On a scale of 1 to 5, how easy is it go get help on a CardPool problem?
~shweta gupta: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~shweta gupta: I'd give them a five out of five on communication.
GetHuman: And what about CardPool's ability to quickly and effectively address your problem?
~shweta gupta: For that I would say two out of five.
GetHuman: And finally- any advice for other CardPool customers?
~shweta gupta: Call them early in the day or late. Don't forget any personal or account information you might need for CardPool to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~shweta gupta taken from his CardPool customer service problem that occurred on November 17th, 2017.