Carnival Cruise: My children have the same PAST GUEST NUMBER. I...
A Carnival Cruise customer review by GetHuman user ~LouSmith from October 31st, 2017
Background on ~LouSmith's case
GetHuman: ~LouSmith - can you tell our other Carnival Cruise customers when your case took place?
~LouSmith: Sure. It was afternoon, on October 21st.
GetHuman: Did you reach out to Carnival Cruise, and if so, how?
GetHuman: And which of these common Carnival Cruise customer issues best describes the reason you wanted to talk to them?
(Shows ~LouSmith a list of common Carnival Cruise problems)
~LouSmith: "Make a booking" was why I was trying to call.
~LouSmith's review of Carnival Cruise customer service
GetHuman: So how would you sum up your experience for GetHuman's Carnival Cruise customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~LouSmith: My children have the same PAST GUEST NUMBER. I have twin girls. (same birthday) Carnival Cruises says their "system" can't tell the difference between people if they have the same birthday even though they have different names. They have been working on my problem for months. Still no resolve.
GetHuman: Let's quantify your experience contacting Carnival Cruise. On a scale of 1 to 5, how easy is it go get help on a Carnival Cruise problem?
~LouSmith: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~LouSmith: I'd give them a three out of five on communication.
GetHuman: And what about Carnival Cruise's ability to quickly and effectively address your problem?
~LouSmith: For that I would say four out of five.
GetHuman: And finally- any advice for other Carnival Cruise customers?
~LouSmith: Call them early in the day or late. Don't forget any personal or account information you might need for Carnival Cruise to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~LouSmith taken from his Carnival Cruise customer service problem that occurred on October 21st, 2017.