Cathay Pacific Airlines: *st call Cut off after ** mins, hearing staff a...
A Cathay Pacific Airlines customer review by GetHuman user ~Frequent Flyer from November 21st, 2017
Background on ~Frequent Flyer's case
GetHuman: ~Frequent Flyer - can you tell our other Cathay Pacific Airlines customers when your case took place?
~Frequent Flyer: Sure. It was middle of the night, on November 16th.
GetHuman: Did you reach out to Cathay Pacific Airlines, and if so, how?
GetHuman: And which of these common Cathay Pacific Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~Frequent Flyer a list of common Cathay Pacific Airlines problems)
~Frequent Flyer: "Complaint" was why I was trying to contact.
~Frequent Flyer's review of Cathay Pacific Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's Cathay Pacific Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Frequent Flyer: *st call Cut off after ** mins, hearing staff are having a chitchat at the background.**nd call waited for ** mins
GetHuman: Let's quantify your experience contacting Cathay Pacific Airlines. On a scale of 1 to 5, how easy is it go get help on a Cathay Pacific Airlines problem?
~Frequent Flyer: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Frequent Flyer: I'd give them a one out of five on communication.
GetHuman: And what about Cathay Pacific Airlines's ability to quickly and effectively address your problem?
~Frequent Flyer: For that I would say one out of five.
GetHuman: And finally- any advice for other Cathay Pacific Airlines customers?
~Frequent Flyer: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Cathay Pacific Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Frequent Flyer taken from his Cathay Pacific Airlines customer service problem that occurred on November 16th, 2017.