Cathay Pacific Airlines: There was no response...my problem is that webs...
A Cathay Pacific Airlines customer review by GetHuman user ~Helen from November 28th, 2017
Background on ~Helen's case
GetHuman: ~Helen - can you tell our other Cathay Pacific Airlines customers when your case took place?
~Helen: Yup. It was morning, on November 21st.
GetHuman: Did you reach out to Cathay Pacific Airlines, and if so, how?
GetHuman: And which of these common Cathay Pacific Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~Helen a list of common Cathay Pacific Airlines problems)
~Helen: "Baggage problem" was why I was trying to contact.
~Helen's review of Cathay Pacific Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's Cathay Pacific Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Helen: There was no response...my problem is that website fell over resulting in payment going through but no ticket. There was no phone response just put on hold indefinitely on all phone numbers
GetHuman: Let's quantify your experience contacting Cathay Pacific Airlines. On a scale of 1 to 5, how easy is it go get help on a Cathay Pacific Airlines problem?
~Helen: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Helen: I'd give them a four out of five on communication.
GetHuman: And what about Cathay Pacific Airlines's ability to quickly and effectively address your problem?
~Helen: For that I would say one out of five.
GetHuman: And finally- any advice for other Cathay Pacific Airlines customers?
~Helen: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Cathay Pacific Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Helen taken from his Cathay Pacific Airlines customer service problem that occurred on November 21st, 2017.