Cenlar: I don't know what the complaints are all about...
A Cenlar customer review by GetHuman user GetHuman-121129 from November 2nd, 2017
Background on GetHuman-121129's case
GetHuman: GetHuman-121129 - can you tell our other Cenlar customers when your case took place?
GetHuman-121129: Yes. It was evening, on October 30th.
GetHuman: Did you reach out to Cenlar, and if so, how?
GetHuman: And which of these common Cenlar customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-121129 a list of common Cenlar problems)
GetHuman-121129: "Repayment question" was why I was trying to call.
GetHuman-121129's review of Cenlar customer service
GetHuman: So how would you sum up your experience for GetHuman's Cenlar customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-121129: I don't know what the complaints are all about, but my experience could not have been better with their Customer Service Department.*I asked a couple of questions and recieved all of the information I was looking for.*I only wish other companies were this good whan it comes to response to their customers
GetHuman: Let's quantify your experience contacting Cenlar. On a scale of 1 to 5, how easy is it go get help on a Cenlar problem?
GetHuman-121129: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-121129: I'd give them a five out of five on communication.
GetHuman: And what about Cenlar's ability to quickly and effectively address your problem?
GetHuman-121129: For that I would say three out of five.
GetHuman: And finally- any advice for other Cenlar customers?
GetHuman-121129: Call them early in the day or late. Don't forget any personal or account information you might need for Cenlar to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-121129 taken from his Cenlar customer service problem that occurred on October 30th, 2017.