Cenlar: To bad I can not do a negative rating. Almost...
A Cenlar customer review by GetHuman user ~SonRay from November 3rd, 2017
Background on ~SonRay's case
GetHuman: ~SonRay - can you tell our other Cenlar customers when your case took place?
~SonRay: Yes I can. It was middle of the night, on October 25th.
GetHuman: Did you reach out to Cenlar, and if so, how?
GetHuman: And which of these common Cenlar customer issues best describes the reason you wanted to talk to them?
(Shows ~SonRay a list of common Cenlar problems)
~SonRay: "Request a loan" was why I was trying to call.
~SonRay's review of Cenlar customer service
GetHuman: So how would you sum up your experience for GetHuman's Cenlar customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~SonRay: To bad I can not do a negative rating. Almost everyone that I have talked to over term of my loan has been nasty and refused to answer questions or provide needed information. They start calling the day after your payment is due and continue until you pay even if you always ppay during the grace period and explain that to them time and time again.
GetHuman: Let's quantify your experience contacting Cenlar. On a scale of 1 to 5, how easy is it go get help on a Cenlar problem?
~SonRay: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~SonRay: I'd give them a four out of five on communication.
GetHuman: And what about Cenlar's ability to quickly and effectively address your problem?
~SonRay: For that I would say three out of five.
GetHuman: And finally- any advice for other Cenlar customers?
~SonRay: Call them early in the day or late. Don't forget any personal or account information you might need for Cenlar to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~SonRay taken from his Cenlar customer service problem that occurred on October 25th, 2017.