Cenlar: The woman who helped me was very kind. She woul...
A Cenlar customer review by GetHuman user ~Hopeful from November 24th, 2017
Background on ~Hopeful 's case
GetHuman: ~Hopeful - can you tell our other Cenlar customers when your case took place?
~Hopeful : Sure. It was morning, on November 18th.
GetHuman: Did you reach out to Cenlar, and if so, how?
GetHuman: And which of these common Cenlar customer issues best describes the reason you wanted to talk to them?
(Shows ~Hopeful a list of common Cenlar problems)
~Hopeful : "Repayment question" was why I was trying to call.
~Hopeful 's review of Cenlar customer service
GetHuman: So how would you sum up your experience for GetHuman's Cenlar customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Hopeful : The woman who helped me was very kind. She would tell me what I needed to do & when I told her I had already done it, she went back to the proper dept & kept digging. She finally came back & said the issue would be cleared up within **-** hrs. She will call me to let me know when that happens. The problem was we paid off our loan, but Cenlar never removed it from our credit rept & when we questioned the rept, they said Cenlar still had it on their books. Soooo check your credit report.
GetHuman: Let's quantify your experience contacting Cenlar. On a scale of 1 to 5, how easy is it go get help on a Cenlar problem?
~Hopeful : I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Hopeful : I'd give them a four out of five on communication.
GetHuman: And what about Cenlar's ability to quickly and effectively address your problem?
~Hopeful : For that I would say one out of five.
GetHuman: And finally- any advice for other Cenlar customers?
~Hopeful : Call them early in the day or late. Don't forget any personal or account information you might need for Cenlar to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Hopeful taken from his Cenlar customer service problem that occurred on November 18th, 2017.