Cenlar: The worst customer service I have ever dealt wi...
A Cenlar customer review by GetHuman user ~mad customer from November 21st, 2017
Background on ~mad customer's case
GetHuman: ~mad customer - can you tell our other Cenlar customers when your case took place?
~mad customer: Yeah. It was middle of the night, on November 13th.
GetHuman: Did you reach out to Cenlar, and if so, how?
GetHuman: And which of these common Cenlar customer issues best describes the reason you wanted to talk to them?
(Shows ~mad customer a list of common Cenlar problems)
~mad customer: "Eligibility question" was why I was trying to call.
~mad customer's review of Cenlar customer service
GetHuman: So how would you sum up your experience for GetHuman's Cenlar customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~mad customer: The worst customer service I have ever dealt with. I asked to speak with a supervisor was told I can't and was hung up on.I wouldn't recommend this company to my worst emeny
GetHuman: Let's quantify your experience contacting Cenlar. On a scale of 1 to 5, how easy is it go get help on a Cenlar problem?
~mad customer: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~mad customer: I'd give them a five out of five on communication.
GetHuman: And what about Cenlar's ability to quickly and effectively address your problem?
~mad customer: For that I would say five out of five.
GetHuman: And finally- any advice for other Cenlar customers?
~mad customer: Call them early in the day or late. Don't forget any personal or account information you might need for Cenlar to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~mad customer taken from his Cenlar customer service problem that occurred on November 13th, 2017.