Cenlar: the gal I talked to did as well as could be exp...
A Cenlar customer review by GetHuman user ~meeme from November 17th, 2017
Background on ~meeme's case
GetHuman: ~meeme - can you tell our other Cenlar customers when your case took place?
~meeme: Sure. It was evening, on November 10th.
GetHuman: Did you reach out to Cenlar, and if so, how?
GetHuman: And which of these common Cenlar customer issues best describes the reason you wanted to talk to them?
(Shows ~meeme a list of common Cenlar problems)
~meeme: "Overcharge/Strange charge" was why I was trying to call.
~meeme's review of Cenlar customer service
GetHuman: So how would you sum up your experience for GetHuman's Cenlar customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~meeme: the gal I talked to did as well as could be expected,but still had a hard time understanding her.She said she would send me an e-mail that I would have to fill out an fax back ,its now a day later an Im still waiting,changing Banks an need to let Cenlar know.Now what do I do call back?
GetHuman: Let's quantify your experience contacting Cenlar. On a scale of 1 to 5, how easy is it go get help on a Cenlar problem?
~meeme: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~meeme: I'd give them a one out of five on communication.
GetHuman: And what about Cenlar's ability to quickly and effectively address your problem?
~meeme: For that I would say four out of five.
GetHuman: And finally- any advice for other Cenlar customers?
~meeme: Call them early in the day or late. Don't forget any personal or account information you might need for Cenlar to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~meeme taken from his Cenlar customer service problem that occurred on November 10th, 2017.