Chevron Texaco Credit: I have been a customer since **** and this is t...
A Chevron Texaco Credit customer review by GetHuman user ~valerie from November 26th, 2017
Background on ~valerie's case
GetHuman: ~valerie - can you tell our other Chevron Texaco Credit customers when your case took place?
~valerie: Yeah. It was middle of the night, on November 22nd.
GetHuman: Did you reach out to Chevron Texaco Credit, and if so, how?
GetHuman: And which of these common Chevron Texaco Credit customer issues best describes the reason you wanted to talk to them?
(Shows ~valerie a list of common Chevron Texaco Credit problems)
~valerie: "Lower my rate" was why I was trying to call.
~valerie's review of Chevron Texaco Credit customer service
GetHuman: So how would you sum up your experience for GetHuman's Chevron Texaco Credit customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~valerie: I have been a customer since **** and this is the first time I have had a problem. I pd my bill *-** for $**.**. I was call on *-* saying bill never rec'd. I pd it on *-*. Sending it to your address. I again get a call on *-** saying bill not pd. Called CS and was told that the late charge would not be waived and I owe $**.**. Called CS and they would not waive the late fee....Manager also would not waive the late fee. This is unreal. I have never had this problem in over ** years....Poor CS....
GetHuman: Let's quantify your experience contacting Chevron Texaco Credit. On a scale of 1 to 5, how easy is it go get help on a Chevron Texaco Credit problem?
~valerie: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~valerie: I'd give them a two out of five on communication.
GetHuman: And what about Chevron Texaco Credit's ability to quickly and effectively address your problem?
~valerie: For that I would say three out of five.
GetHuman: And finally- any advice for other Chevron Texaco Credit customers?
~valerie: Call them early in the day or late. Don't forget any personal or account information you might need for Chevron Texaco Credit to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~valerie taken from his Chevron Texaco Credit customer service problem that occurred on November 22nd, 2017.