Chevron Texaco Credit: Some years ago, Chevron contracted GE Money Ban...
A Chevron Texaco Credit customer review by GetHuman user ~Beware of GEMoneyBank! from November 12th, 2017
Background on ~Beware of GEMoneyBank!'s case
GetHuman: ~Beware of GEMoneyBank! - can you tell our other Chevron Texaco Credit customers when your case took place?
~Beware of GEMoneyBank!: Yeah. It was afternoon, on November 10th.
GetHuman: Did you reach out to Chevron Texaco Credit, and if so, how?
GetHuman: And which of these common Chevron Texaco Credit customer issues best describes the reason you wanted to talk to them?
(Shows ~Beware of GEMoneyBank! a list of common Chevron Texaco Credit problems)
~Beware of GEMoneyBank!: "Complaint" was why I was trying to call.
~Beware of GEMoneyBank!'s review of Chevron Texaco Credit customer service
GetHuman: So how would you sum up your experience for GetHuman's Chevron Texaco Credit customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Beware of GEMoneyBank!: Some years ago, Chevron contracted GE Money Bank to run their Gas Card Department.*It is a now a Total Disaster. They have Train-Wrecked this entire part of Chevron's business.*All fees and Interest rates are up. *New rules in place to make it easier to be in default of some rule or deadline.*They try to make sure you are found in some error, so they can charge multiple fees and if you don't contest it, that puts you into a higher tier interest rate "risk" category. *The credit card business arm of Chevron originally started out as a "customer service" for convenience and to ensure loyalty.*Not anymore, Now some bean-counter has chosen to make it a "Profit Center", with terrible customer service. This drives customers away to other providers, netting less and less money for Chevron. **Beware of GE Money Bank, wherever you might find them - Tire Dealers, auto repair, medical facilities, and many other industries and distributors use them. I don't think these companies know what a hug
GetHuman: Let's quantify your experience contacting Chevron Texaco Credit. On a scale of 1 to 5, how easy is it go get help on a Chevron Texaco Credit problem?
~Beware of GEMoneyBank!: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Beware of GEMoneyBank!: I'd give them a three out of five on communication.
GetHuman: And what about Chevron Texaco Credit's ability to quickly and effectively address your problem?
~Beware of GEMoneyBank!: For that I would say four out of five.
GetHuman: And finally- any advice for other Chevron Texaco Credit customers?
~Beware of GEMoneyBank!: Call them early in the day or late. Don't forget any personal or account information you might need for Chevron Texaco Credit to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Beware of GEMoneyBank! taken from his Chevron Texaco Credit customer service problem that occurred on November 10th, 2017.