Chevron: I called (***)***-**** at *pm and asked for "Ta...
A Chevron customer review by GetHuman user ~Wiley from November 9th, 2017
Background on ~Wiley's case
GetHuman: ~Wiley - can you tell our other Chevron customers when your case took place?
~Wiley: Yes I can. It was middle of the night, on November 3rd.
GetHuman: Did you reach out to Chevron, and if so, how?
GetHuman: And which of these common Chevron customer issues best describes the reason you wanted to talk to them?
(Shows ~Wiley a list of common Chevron problems)
~Wiley: "None of those really matches why I wanted to call Chevron that day." was why I was trying to call.
~Wiley's review of Chevron customer service
GetHuman: So how would you sum up your experience for GetHuman's Chevron customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Wiley: I called (***)***-**** at *pm and asked for "Tammy" and was forwarded to her voice mail. It turns out her last name is - or sounds like - "Mishato." I left my name and * and she returned my call the next morning at *:**am. I explained my problem to her (haveng to delete several names from my account rather than just cancel their cards), and she said she'd have a specialist contact me "within ** to ** hours."*The following morning, at *:**am, "Chris" called from Chevron, and everything was taken care of in a couple moments. So, that **** number worked great for me. The humans were nice and professional, and I am a happy camper.
GetHuman: Let's quantify your experience contacting Chevron. On a scale of 1 to 5, how easy is it go get help on a Chevron problem?
~Wiley: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Wiley: I'd give them a five out of five on communication.
GetHuman: And what about Chevron's ability to quickly and effectively address your problem?
~Wiley: For that I would say two out of five.
GetHuman: And finally- any advice for other Chevron customers?
~Wiley: Call them early in the day or late. Don't forget any personal or account information you might need for Chevron to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Wiley taken from his Chevron customer service problem that occurred on November 3rd, 2017.