Chicago Tribune: I called for my ** yr old mother. Paper repeate...
A Chicago Tribune customer review by GetHuman user ~carol from November 26th, 2017
Background on ~carol's case
GetHuman: ~carol - can you tell our other Chicago Tribune customers when your case took place?
~carol: Yes. It was evening, on November 21st.
GetHuman: Did you reach out to Chicago Tribune, and if so, how?
GetHuman: And which of these common Chicago Tribune customer issues best describes the reason you wanted to talk to them?
(Shows ~carol a list of common Chicago Tribune problems)
~carol: "Complaint" was why I was trying to call.
~carol's review of Chicago Tribune customer service
GetHuman: So how would you sum up your experience for GetHuman's Chicago Tribune customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~carol: I called for my ** yr old mother. Paper repeatedly not delivered on Sunday. When you call the Phillipines, they lie and tell you a paper will be delivered in **-** minutes. Never happens. Call back, you get the same lie. These people are not customer service agents. They have no authority or will to help anyone. Even the supervisors are useless. Bring customer service back to the US!!!
GetHuman: Let's quantify your experience contacting Chicago Tribune. On a scale of 1 to 5, how easy is it go get help on a Chicago Tribune problem?
~carol: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~carol: I'd give them a three out of five on communication.
GetHuman: And what about Chicago Tribune's ability to quickly and effectively address your problem?
~carol: For that I would say four out of five.
GetHuman: And finally- any advice for other Chicago Tribune customers?
~carol: Call them early in the day or late. Don't forget any personal or account information you might need for Chicago Tribune to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~carol taken from his Chicago Tribune customer service problem that occurred on November 21st, 2017.