Chicos.com: They refuse to honor price adjustments via chat...

A Chicos.com customer review by GetHuman user ~Price adjustments rock from November 19th, 2017

Background on ~Price adjustments rock's case

GetHuman: ~Price adjustments rock - can you tell our other Chicos.com customers when your case took place?
~Price adjustments rock: Yeah. It was morning, on November 11th.
GetHuman: Did you reach out to Chicos.com, and if so, how?
~Price adjustments rock: I used a phone number I found on the GetHuman Chicos.com customer service contact info page: Contact Chicos.com Customer Service
GetHuman: And which of these common Chicos.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Price adjustments rock a list of common Chicos.com problems)
~Price adjustments rock: "Change order" was why I was trying to call.

~Price adjustments rock's review of Chicos.com customer service

GetHuman: So how would you sum up your experience for GetHuman's Chicos.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Price adjustments rock: They refuse to honor price adjustments via chat! UNFAIR! Price adj. is part of Chico's policy. My items went on further sale the very next day! * reps disconnected me hoping I would give up. My price adjustment was to be around $**, I was finally credited only $*. The very next day, my items went even more on sale and so what I did is reordered my items at at a $** savings this time and when the original package arrived I did a return to sender. Still waiting for that credit and hope they don't mess things up and try to refund me the *nd order, I got everything at a **% discount. Too bad for them, I would have left it at the $** adjustment, now they're losing $** instead!
GetHuman: Let's quantify your experience contacting Chicos.com. On a scale of 1 to 5, how easy is it go get help on a Chicos.com problem?
~Price adjustments rock: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Price adjustments rock: I'd give them a five out of five on communication.
GetHuman: And what about Chicos.com's ability to quickly and effectively address your problem?
~Price adjustments rock: For that I would say three out of five.
GetHuman: And finally- any advice for other Chicos.com customers?
~Price adjustments rock: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Chicos.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Price adjustments rock taken from his Chicos.com customer service problem that occurred on November 11th, 2017.

Chicos.com

5.00 of 5 stars | 8 reviews

~Price adjustments rock's Chicos.com Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
4 out of 5 stars

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