Children's Place: Customer service was awful, no resolution to my...
A Children's Place customer review by GetHuman user ~not happy from November 23rd, 2017
Background on ~not happy's case
GetHuman: ~not happy - can you tell our other Children's Place customers when your case took place?
~not happy: Yup. It was middle of the night, on November 21st.
GetHuman: Did you reach out to Children's Place, and if so, how?
GetHuman: And which of these common Children's Place customer issues best describes the reason you wanted to talk to them?
(Shows ~not happy a list of common Children's Place problems)
~not happy: "Overcharge/Strange charge" was why I was trying to call.
~not happy's review of Children's Place customer service
GetHuman: So how would you sum up your experience for GetHuman's Children's Place customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~not happy: Customer service was awful, no resolution to my missing shipment. Customer service rep did not speak fluent English, was breathing heavily into the phone and could not give any information or resolution to the situation. When asked if she would follow up she said she would not and this was all she was going to do - which was nothing. Nearly a month since I placed my order and still have no product or resolution.
GetHuman: Let's quantify your experience contacting Children's Place. On a scale of 1 to 5, how easy is it go get help on a Children's Place problem?
~not happy: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~not happy: I'd give them a five out of five on communication.
GetHuman: And what about Children's Place's ability to quickly and effectively address your problem?
~not happy: For that I would say five out of five.
GetHuman: And finally- any advice for other Children's Place customers?
~not happy: Call them early in the day or late. Don't forget any personal or account information you might need for Children's Place to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~not happy taken from his Children's Place customer service problem that occurred on November 21st, 2017.