Children's Place: I called on three separate occasions and waited...
A Children's Place customer review by GetHuman user ~Customer from November 24th, 2017
Background on ~Customer's case
GetHuman: ~Customer - can you tell our other Children's Place customers when your case took place?
~Customer: Yeah. It was afternoon, on November 14th.
GetHuman: Did you reach out to Children's Place, and if so, how?
GetHuman: And which of these common Children's Place customer issues best describes the reason you wanted to talk to them?
(Shows ~Customer a list of common Children's Place problems)
~Customer: "Overcharge/Strange charge" was why I was trying to call.
~Customer's review of Children's Place customer service
GetHuman: So how would you sum up your experience for GetHuman's Children's Place customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Customer: I called on three separate occasions and waited on the phone for more than ** minutes each time. The customer service is NONEXISTENT at Children's place. I've been ordering from them for years with no problem. But I will NEVER order from them again because I now know they have absolutely NO CUSTOMER SERVICE AT ALL.**I emailed children's place customer service. You're supposed to get a response within five business. It's been a week and they still have not responded.
GetHuman: Let's quantify your experience contacting Children's Place. On a scale of 1 to 5, how easy is it go get help on a Children's Place problem?
~Customer: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Customer: I'd give them a five out of five on communication.
GetHuman: And what about Children's Place's ability to quickly and effectively address your problem?
~Customer: For that I would say five out of five.
GetHuman: And finally- any advice for other Children's Place customers?
~Customer: Call them early in the day or late. Don't forget any personal or account information you might need for Children's Place to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Customer taken from his Children's Place customer service problem that occurred on November 14th, 2017.